Role of AI in Enhancing Campus Diversity and Inclusion

Universities are working to improve diversity and inclusivity, but challenges prevail. AI can help address these issues by ensuring fairer admissions and providing better support. Here are some key points:

• The University of California sued in 2025, alleging racial discrimination by favouring Black and Latino applicants over Asian American and white applicants in admissions. 
• A recent study found that 91 of 123 selective colleges considered race in admissions, but the impact varies, with some schools seeing declines in certain racial groups.

The role of AI in campus diversity is consequential as it can help universities implement fair, transparent, and inclusive admissions practices while supporting diverse students and improving the overall campus experience.

The Growing Role of AI in Campus Diversity and Inclusion

AI is transmogrifying higher education, providing new opportunities to improve diversity and inclusivity across campuses. From admissions to student support, AI tools are helping universities address the challenges they face in creating a more fair and inclusive learning environment. Here’s how the role of AI in campus diversity is making a difference.

• AI in Admissions and Recruitment

AI is changing admissions and recruitment by streamlining the process and promoting fairness. A recent survey found that 50% of admissions offices use AI for evaluations, a number that is expected to grow. AI helps reduce biases, automate tasks like document review, and allows staff to focus on other aspects of recruitment. With EDMO’s Document Intelligence, universities can automate application processing, reducing manual effort by 40% and accelerating admissions decisions. AI-powered document analysis helps universities work more efficiently while promoting diversity and inclusion.

• Personalized Learning and Accessibility 

AI is personalizing learning and making it more accessible. Adaptive learning platforms use AI to assess students’ strengths and weaknesses, providing resources to help them succeed. AI tools like speech-to-text and language translation also support students with disabilities and non-native speakers. For example, Jill Watson, an AI assistant at Georgia Tech, managed 10,000 student queries with a 97% success rate, freeing up teachers for more complex tasks. 

Source: Design Intelligence Lab

• Bias Detection and Fair Assessments

AI tools are helping to reduce biases in grading and assessments by evaluating students based on their actual performance. Traditional methods often unintentionally favour certain groups, but AI-based systems ensure fairness. A survey revealed that 70% of admissions staff use AI for document review, and 60% use it for evaluating personal essays, leading to more unbiased evaluations in academic admissions. This shift towards AI improves fairness and efficiency in the evaluation process.

• AI in Supporting At-Risk Students

AI is important in identifying students at risk of falling behind, particularly among first-year and minority students who may lack support systems. By evaluating academic performance, engagement, and behaviour patterns, AI can identify students who need additional help, allowing for early intervention. EDMO’s Conversation Intelligence improves this process with AI-driven sentiment analysis, detecting at-risk students in real time and enabling timely support. With 24/7 AI-powered assistance, universities can provide personalized outreach, ensuring students stay on track. Ivy Tech Community College used AI to identify 16,000 at-risk students, providing personalized help.  Ivy Tech shifted gears to Google Cloud and bolstered its AI engine. As an aftereffect, it upsurged its capacity to manage and extract 12 million data points from pupil interactions and leveraged an 80% efficiency rate in predicting course outcomes. As a result, 98% of these students passed their courses, showing how AI can improve student success and promote inclusivity.

Source: SlideShare

5. Enhancing Campus Engagement and Communication 

AI chatbots are bolstering campus communication by offering 24/7 support for inquiries on admissions, course registration, and scholarships. Cambrian College’s chatbot now handles over 70% of incoming chats, and due to its success, another bot was launched in the International Student Department. With 95% of students open to chatbot interactions, these tools are improving engagement and communication across campuses.

Source: Comm100

The role of AI in campus diversity is important in creating more inclusive and fair educational environments. By using AI-based tools, universities can support diverse students and ensure fair opportunities for all.

Conclusion

AI is changing higher education by fostering diversity and inclusion across campuses. From unbiased admissions processes to personalized learning and mental health support, AI-based tools are helping universities create a more fair and supportive environment for all students.  

WRITTEN BY

Aastha Aarya

Sr. Content Writer

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