In Conversation with David Morales, CIO | Western Governors University, Edu Unlocked Podcast - EduUnlocked Podcast
david morales
Season 1 • Episode 17

In Conversation with David Morales, CIO | Western Governors University, Edu Unlocked Podcast

July 31, 2024
34:47
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About This Episode

Welcome to our latest episode! In this installment of our Higher Education series, I (Ashish Fernando) have the privilege of sitting down with David Morales, CIO of Western Governors University.
David Morales leads the technology infrastructure at WGU, one of the largest online universities.
In our conversation, we dive into the innovative strategies behind WGU's approach to transforming the student experience and making education more accessible.
David shares his invaluable thoughts on:
How AI and technology are reshaping enrollment processes and online learning management
The challenges and opportunities in transitioning from bespoke in-person programs to standardized digital formats
His philosophy on fostering a progressive university culture that drives growth and embraces open-source initiatives
Preparing students for real-world careers by equipping them with essential skills for success
Why he believes success isn't linear and that embracing failure is a vital part of innovation
Curious to learn more? This podcast is the perfect listen for you. Tune in now!
About Edu Unlocked:
Thank you for streaming the Edu Unlocked podcast, the world's first and only podcast for leaders in the global education industry, offering insights from top innovators.
#HigherEducation #StudentOutcomes #EduUnlocked #AshishFernando #educationtechnology

Host & Guest

David Morales

David Morales

Guest

David Morales serves as the Chief Information Officer and Senior Vice President of Technology at Western Governors University (WGU), where he leads all technology strategy and operations for the institution. With more than 19 years of experience as a software engineer and technology leader, he specializes in building scalable platforms, modernizing enterprise systems, and enabling innovation across large, complex organizations. David is deeply committed to solving real-world business challenges with the right technology while empowering teams to innovate and execute with excellence.
Before joining WGU, David spent over 12 years at Walmart, contributing to some of the company’s most transformative technology initiatives. He played a key role in developing Walmart’s private and public cloud offerings, leading Store Associate technology, and delivering major innovations—from robotics-based inventory scanning and next-generation labeling systems (including ESLs) to new Workforce Management ecosystems and advanced mobile applications supporting over one million associates. His work drove significant cost savings, improved operations, and enhanced item availability across thousands of stores.
David’s career also includes experience in NASA-focused Research & Development, litigation support, and technology consulting. His broad architectural expertise across software engineering, cloud, infrastructure, and operations is central to advancing WGU’s digital transformation and supporting the university’s mission of equitable, accessible, technology-enabled education.
Key Highlights:
1. Chief Information Officer & Senior Vice President of Technology, Western Governors University
2. 19+ years of experience in software engineering and technology leadership
3. Former Walmart technology leader driving cloud, retail innovation, and associate-focused solutions
4. Led development of mobile applications and systems supporting 1M+ store associates
5. Delivered major enterprise efficiencies through robotics, labeling systems, and Workforce Management innovations
6. Background includes NASA R&D, technology consulting, and enterprise systems design
7. Expertise across cloud platforms, software architecture, infrastructure, and operations
8. Leading WGU’s digital transformation with a focus on innovation, scalability, and student-centered solutions

Ashish Fernando

Ashish Fernando

Host

Founder & CEO, EDMO
Ashish Fernando is the visionary founder and CEO of EDMO, a revolutionary educational technology platform that's transforming how people learn and grow. With over 15 years of experience in education and technology, Ashish has dedicated his career to making quality education accessible to learners worldwide. Before founding EDMO, Ashish held leadership positions at several prominent EdTech companies and worked as an educational consultant for Fortune 500 companies. He holds an MBA from Stanford Graduate School of Business and a Master's in Computer Science from MIT. Ashish is a frequent speaker at educational conferences and has been featured in publications such as EdTech Magazine, Learning & Development Today, and TechCrunch. He's passionate about the intersection of technology and human potential, believing that the right tools can unlock extraordinary learning outcomes for everyone. Under his leadership, EDMO has grown to serve over 100,000 learners globally and has partnerships with leading educational institutions and corporations. Ashish continues to drive innovation in personalized learning, adaptive assessment, and educational analytics.
Key Achievements:
1. Founded EDMO in 2019, now serving 100,000+ learners globally
2. Named 'EdTech Innovator of the Year' by Learning Technology Awards 2023
3. Featured speaker at Global Education Summit 2024
4. Published researcher in educational technology and learning analytics
5. Advisor to multiple EdTech startups and educational initiatives

Show Notes

  • 1 00:00 Introduction: Failure and Innovation in Higher Education
  • 2 02:38 Why WGU: A Mission to Transform Lives Through Education
  • 3 04:16 From Retail to Higher Ed: Embracing WGU's Fast-Paced Culture
  • 4 06:58 Building a Startup-Like Culture: Hiring and Innovation at WGU
  • 5 09:10 Embracing Failure: Learning as a Path to Innovation
  • 6 11:03 Aha Moment: Learning from Over-Scoping Projects
  • 7 25:32 Open-Sourcing Technology: Enabling a Global Education Network

Key Quotes

"What was your last failure, you need to go out there and put yourself out there so you can truly be innovating. You will empower and enable your teams to feel the ability for them to grow as they learn."

"Western Governors will not only enable people to be successful in first generation but multiple generations.What better place to be and to utilize the technology and all the experience I acquired."

"We want other universities, other educational institutions to be successful because we believe that education brings path to opportunity to individuals."

Resources

EDMO

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