Conversational Intelligence

Boost Student and Staff Engagement with Conversation Intelligence

Automate student queries, prioritize high-intent leads, and personalize outreach to maximize enrollment outcomes

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Transcript Evaluator

20M+

Conversations

$4M+

Institutional Costs Saved

3M+

Man Hours Saved

< 10 Minutes

Inquiry Response Turnaround

WGU
KAPLAN
NYU
GED
CUNY
WGU
KAPLAN
NYU
GED
CUNY

Instant Answers, Smarter Admissions

Fastrack inquiry responses, personalize student interactions, and resolve scalability issues

Challenges in Traditional Student Engagement

Limited staff bandwidth slowing down admissions process?

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Manual Inquiry Handling

Individual responses slow things down, leaving students waiting

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Inconsistent Follow-Ups

Skipping timely follow-ups weakens engagement & affects enrollment prospects

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Generic Outreach

Impersonal emails make students lose interest and push them out of the funnel

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Inefficient Lead Tracking

Spreadsheets or basic CRMs make it hard to prioritize high-intent leads

Conversation Intelligence Suite

Amplify Student Engagement with AI-Powered Automation

Admissions Copilot

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Advisor Copilot

Advisor Copilot helps staff streamline lead and applicant management, personalize student engagement, ensure timely application submission, and much more

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Knowledge Source

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Knowledge Source

Knowledge Source instantly analyzes URLs, websites, and documents to deliver clear answers—giving teams faster access to information while cutting down on manual searches

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Admissions Agent

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Admissions Agent

Admissions Agent automates workflows and tasks. Select from manual, semi-autonomous, or fully autonomous modes

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Student Copilot

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Student Copilot

Student Copilot helps institutions engage students across channels, gives personalized guidance, resolve queries faster, and improve the enrollment experience.

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Trusted by Institutions Worldwide

Hear how universities are streamlining admissions with our AI tools

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Frequently Asked Questions

What is Conversation Intelligence, and how does it enhance student engagement?

Conversation Intelligence is EDMO’s suite of AI-powered tools that automates and personalizes outreach to prospective students

  • It enables institutions to interact with students at scale while maintaining a human-like, one-on-one feel
  • By understanding student behaviour and altering staff in real-time with relevant information, it reduces lead response time throughout the admissions journey
  • The tool ensures that no lead goes unnoticed by providing timely nudges, helpful reminders, and proactive communication
  • The rapid engagement increases the likelihood of prospective students completing their applications and enrolling in an institution
  • With its ability to scale personalized communication, Conversation Intelligence becomes a key driver of improved student experience and better outcomes for institutions

How does Conversation Intelligence integrate with existing CRM systems?

EDMO’s Conversation Intelligence is designed to integrate seamlessly with popular CRM systems, including Salesforce and Slate

  • It enhances your existing CRM infrastructure by adding a powerful AI layer that automates personalized communication, schedules tasks, and tracks real-time interactions
  • This integration means institutions don’t need to overhaul their existing systems— EDMO works with what’s already in place
  • It ensures all engagement data is centralized so your admissions team has a unified view of every prospect’s journey
  • With AI-driven insights and smart recommendations embedded directly into the CRM, teams can make better, faster decisions and focus on high-priority tasks rather than repetitive manual work

What measurable benefits have institutions experienced using Conversation Intelligence?

Institutions using EDMO’s Conversation Intelligence have seen tangible and impressive outcomes. On average, they report a significant increase in student engagement and application-to-enrollment conversion rate

  • These improvements directly translate into better enrollment yields and reduced costs
  • Additionally, by automating thousands of communication tasks, universities have saved significant operational costs—reducing staff effort by 40%
  • The tool also shortens the response time to student inquiries and reduces staff burnout by handling repetitive tasks
  • These measurable benefits demonstrate that Conversation Intelligence isn’t just an AI-driven communication tool—it’s an asset that boosts enrollment funnels

How does Conversation Intelligence personalize communication with prospective students?

EDMO’s Conversation Intelligence uses AI to analyze each student's behaviour, preferences, and stage in the enrollment funnel

  • Based on this data, it delivers automated yet highly personalized messages that feel human and relevant
  • Whether a student needs information about financial aid, application deadlines, or program details, the system adapts its messaging accordingly
  • It can also identify when a student is unwilling to communicate and re-engage them with compelling follow-ups
  • Personalization extends across email, text message, or WhatsApp, creating a consistent and responsive communication experience
  • This level of personalization builds trust and keeps students more engaged throughout their journey toward enrollment

What are the most impactful use cases of conversational AI in higher education admissions?

Conversational AI drives efficiency and engagement by:

  • Answering student queries 24/7 on applications, deadlines, and requirements
  • Sending reminders and nudges to complete applications or submit documents
  • Guiding essays and SOPs with tips, structure, and word counts
  • Prioritizing leads for advisors and suggesting personalized outreach
  • Supporting international students with multi-language assistance
These use cases boost application completion, reduce manual workload, and enhance the student experience.

What tools help universities analyze conversations between counsellors and prospective students?

EDMO tracks all interactions between counsellors and prospective students, capturing chat, email, and call data. It analyzes these conversations to provide insights on engagement, response effectiveness, and student sentiment, helping universities identify trends, improve communication strategies, and guide advisors toward more personalized and timely outreach.

Is EDMO Conversation Intelligence platform suitable for institutions of all sizes?

Yes, Conversation Intelligence is designed to be highly scalable, making it suitable for institutions of all sizes—from small colleges to large universities

  • Smaller institutions benefit from their ability to amplify limited staff resources, while larger schools appreciate their power to manage communications at scale without compromising personalisation
  • The tool can be tailored to fit unique workflows, objectives, and infrastructure, ensuring smooth implementation regardless of institutional size
  • It allows any institution to enhance student engagement, improve operational efficiency, and increase enrollment yields without needing massive internal tech teams or budgets

What can Conversation Intelligence platform do for universities?

For universities, EDMO’s Conversation Intelligence serves as a digital assistant for admissions staff that transforms how they engage with prospective students

  • It automates repetitive communication tasks, manages follow-ups, and delivers timely responses across email, text message, and WhatsApp
  • It also provides insights to help staff understand what’s working and where improvements can be made
  • By handling thousands of personalised conversations simultaneously, it ensures no lead is missed or left waiting
  • This boosts engagement, improves the student experience, and offloads the administrative load on staff
  • The result is a smarter, more responsive admissions process that converts more inquiries into enrollments

Why does Conversation Intelligence matter in higher-ed?

In today’s competitive higher-ed environment, institutions need to deliver fast, personalised communication at scale—and Conversation Intelligence makes this possible

  • Prospective students expect instant responses and tailored guidance. Without automation, it's nearly impossible to meet these expectations efficiently
  • It also delivers data-driven insights, helping schools fine-tune their outreach strategies. Ultimately, it empowers institutions to be more responsive, strategic, and student-centered
  • It enables institutions to maintain meaningful connections with thousands of leads without causing emotional or mental staff burnout
  • In an age where student experience is key to enrollment success, Conversation Intelligence becomes not just helpful—but essential

How does Conversation Intelligence platform improve communication and engagement?

Conversation Intelligence platform improves communication by making it faster, smarter, and more relevant

  • It automates outreach across multiple channels (email, text message, WhatsApp) while ensuring each message is tailored to the student's profile and stage in the enrollment funnel
  • It also schedules reminders, handles FAQs, and proactively reaches out when students disengage
  • This consistent, personalised contact keeps students informed and invested in their application journey
  • For staff, it means less time spent on repetitive tasks and more focus on meaningful interactions.
  • The platform bridges the communication gap between institutions and students, resulting in deeper engagement and higher enrollment success

How can AI improve the quality and consistency of communication between admissions staff and prospects?

Conversation Intelligence platform improves communication by making it faster, smarter, and more relevant AI improves communication by ensuring student queries never go unnoticed, unchecked, or unanswered. With EDMO’s Advisor Copilot, all interactions are tracked in one place, timely responses are prompted, and consistent follow-ups are suggested, helping admissions teams deliver faster, more reliable, and higher-quality communication to every prospect.

How can AI-powered platforms improve communication with first-generation college applicants?

EDMO’s conversation Intellegence can provide personalized, step-by-step guidance tailored to first-generation students who may be unfamiliar with the admissions process. They can answer common questions, clarify requirements, explain deadlines, and send timely reminders, helping students stay on track. By offering consistent, accessible, and empathetic communication at scale, AI ensures first-generation applicants feel supported and informed throughout their enrollment journey.

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