{"id":19472,"date":"2025-01-28T12:07:24","date_gmt":"2025-01-28T12:07:24","guid":{"rendered":"https:\/\/goedmo.com\/blog?p=19472"},"modified":"2026-02-23T12:12:18","modified_gmt":"2026-02-23T12:12:18","slug":"edmo-conversational-intelligence-overhauls-information-gathering-for-a-us-based-knowledge-sharing-platform","status":"publish","type":"post","link":"https:\/\/goedmo.com\/blog\/edmo-conversational-intelligence-overhauls-information-gathering-for-a-us-based-knowledge-sharing-platform\/","title":{"rendered":"EDMO\u2019s Conversational Intelligence overhauls Information Gathering for a US-based Knowledge-Sharing Platform"},"content":{"rendered":"\n<h2 id=\"overview\" class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">EDMO partnered with a Phoenix-based non-profit knowledge-sharing platform renowned for bridging the gap between educators and valuable resources like scholarships, grants, and course specializations. Its objective is to enhance transfer and conversion rates by more than 30% &amp; 50%, respectively, thereby empowering both educators and students with crucial information. By partnering with <a href=\"https:\/\/goedmo.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">EDMO<\/a>, the platform\u2019s transfer and conversion rates surged significantly. Through EDMO\u2019s Conversational intelligence solution, the knowledge-first platform can track leads during business and non-business hours, boosting user engagement to a monumental degree. Its appointment booking process was automated by EDMO\u2019s Conversational intelligence solution, streamlining the rigmarole process and reducing strenuous human effort.<\/span><\/p>\n\n\n\n<h2 id=\"challenges\" class=\"wp-block-heading\">Challenges<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">The client sought to bring operational efficiency and reduce man-hours in its appointment booking process. Before EDMO\u2019s intervention, the process was heavily reliant on humans, requiring good numbers of hours and effort. Henceforth, they wanted to strengthen the technological front and assimilate Conversational AI technology with human interactions to weed out ineptness and provide empowered solutions to its customers.<\/span><\/p>\n\n\n\n<h2 id=\"the-solution\" class=\"wp-block-heading\">The Solution<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">To ramp up the client\u2019s student engagement process,<\/span><span style=\"font-weight: 400;\"> EDMO deployed its&nbsp; LLM Bot, which gathers and stores valuable information from students on behalf of live agents. With our offering, they can s<\/span><span style=\"font-weight: 400;\">pecifically focus on and target business and non-business hours leads. The process involved these sequential stages:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Identifying Requirements &amp; Providing Solutions in Accordance<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Defined goals, functionalities, and timelines in collaboration with stakeholders.<\/span><\/li>\n\n\n\n<li><strong>Rejigged Technical Setup<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Assimilated with SMS services and Salesforce, ensuring scalability and time-zone compatibility.<\/span><\/li>\n\n\n\n<li><strong>Streamlined Information Collation<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Built and tested the chatbot\u2019s core logic for accurate data collection and after-hours meeting booking.<\/span><\/li>\n\n\n\n<li><strong>Consistent Testing and Feedback Uptake to Ensure Accuracy and Reliability<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Conducted iterative testing to refine performance based on feedback.<\/span><\/li>\n\n\n\n<li><strong>Deployed Services to Improve Operational Efficacy<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Launched the chatbot with monitoring systems to ensure smooth operation and future enhancements.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Additionally, our team played an integral role in ensuring:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Technical Finesse<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Creating the SMS chatbot and seamlessly intertwining it with the client\u2019s systems (e.g. Salesforce) and ensuring impeccable functionality.<\/span><\/li>\n\n\n\n<li><strong>Decisive Collaboration<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Collaborated intensively with their team to understand their requirements and align the chatbot features with their goals.<\/span><\/li>\n\n\n\n<li><strong>Testing and Validation<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Conducted rigorous testing to ensure the chatbot&#8217;s accuracy, reliability, and user-friendliness.<\/span><\/li>\n\n\n\n<li><strong>Continuous Support<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Provided post-implementation help to ensure uninterrupted operational efficiency.<\/span><\/li>\n\n\n\n<li><strong>Data-Driven Message Automation<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Data-driven smart prioritization of words was functionalized in each message to increase engagement with each user.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 id=\"results\" class=\"wp-block-heading\">Results&nbsp;<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Post overhaul, the non-profit knowledge sharing platform saw an enlivening student engagement, uninterrupted communication channel, and boosted its brand awareness amongst the target audience. It is succinctly expressed in these pointers:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automated SMS Chatbot<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Bolstered student engagement &amp; interactions by raising pertinent queries about their program of interest, previous degree, and military experience.<\/span><\/li>\n\n\n\n<li><strong>Provided a Meeting Booking Facility<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Provided a time-efficient option to schedule or book meetings during non-working hours, ensuring uninterrupted engagement.<\/span><\/li>\n\n\n\n<li><strong>Boosted Student Engagement<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> The automated SMS interactions enhanced consistent and promising responses from students.<\/span><\/li>\n\n\n\n<li><strong>Brought a Robust Operational Efficiency<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> Automated scheduling during non-working hours has dropped tedious manual effort seemingly.<\/span><\/li>\n\n\n\n<li><strong>Amplified Brand Perception<span style=\"font-weight: 400;\">:<\/span><\/strong><span style=\"font-weight: 400;\"> The professional chatbot experience accentuated the client\u2019s cachet into a more student-focused and tech-savvy brand.<\/span><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/goedmo.com\/contact\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1159\" height=\"550\" src=\"https:\/\/goedmo.com\/blog\/wp-content\/uploads\/2025\/08\/CTA-banner-2.webp\" alt=\"CTA banner 2\" class=\"wp-image-22958\" srcset=\"https:\/\/goedmo.com\/blog\/wp-content\/uploads\/2025\/08\/CTA-banner-2.webp 1159w, https:\/\/goedmo.com\/blog\/wp-content\/uploads\/2025\/08\/CTA-banner-2-300x142.webp 300w, https:\/\/goedmo.com\/blog\/wp-content\/uploads\/2025\/08\/CTA-banner-2-1024x486.webp 1024w, https:\/\/goedmo.com\/blog\/wp-content\/uploads\/2025\/08\/CTA-banner-2-768x364.webp 768w, https:\/\/goedmo.com\/blog\/wp-content\/uploads\/2025\/08\/CTA-banner-2-600x285.webp 600w\" sizes=\"(max-width: 1159px) 100vw, 1159px\" \/><\/a><\/figure><\/div>\n\n\n<p><span style=\"font-weight: 400;\">\u201cEDMO\u2019s Conversation Solution proved to be a turning point in ensuring cogent user engagement on our platform. Lead tracking has become super-efficient, reducing incomprehensible man-hours and streamlining operations.\u201d- <\/span><strong>Chief Marketing Officer of the company said.<\/strong><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">&#8220;At EDMO, we believe in enabling organizations with intelligent, scalable solutions that streamline operations and elevate user engagement.\u201d- <\/span><strong>Ashish Fernando, Founder &amp; CEO,&nbsp; EDMO<i><span style=\"font-weight: 400;\">.<\/span><\/i><\/strong><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The user engagement metrics saw phenomenal growth post the installation of our product:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">The total lead generation on all three days was quite high, with a remarkable uptick in the number of users engaging on the platform each day.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">The ATC0 engagement rate maintained an optimum pace and underscored the robustness of the initial pipeline process.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Chatbot engagement percentages are also quite impressive and marked an upsurge from 26.82% on the first day to 35.50% on the third day.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">The user engagement intensity also witnessed a steady boost of 25.55%, reaffirming higher quality and solid leads.<\/span><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/goedmo.com\/blog\/wp-content\/uploads\/2025\/01\/User-Engagement-Funnel-01.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Calendly Bookings were also poised at an upward trajectory from 5.05% on the first day to a staggering 10.67% on the third day, showcasing an efficient lead conversion mechanism.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">\u201cEDMO\u2019s LLM bot and meeting booking facility were new and refreshing additions for us. Student engagement saw a mammoth uptick, underscoring high transfer and conversion rates.\u201d &#8211;<\/span><strong><span style=\"font-weight: 400;\"> <\/span>the company\u2019s Chief Executive Officer said.<\/strong><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">\u201cOur association with clients envisages our commitment to seamlessly interlinking technology with human interaction, driving meaningful outcomes for both educators and students.&#8221;- <\/span><strong>Ashish Tulsankar, Co-Founder &amp; Chief Technology Officer (CTO), EDMO<span style=\"font-weight: 400;\">.<\/span><\/strong><\/p>\n\n\n\n<h2 id=\"conclusion\" class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">The client\u2019s values are coterminous with ours, particularly in their dedication to providing accurate guidance, timely support, and a seamless experience for students. Both organizations underscore user-centric solutions and leverage technology to drive resourceful outcomes. This shared vision has fostered a strong, trust-based partnership, shaping how we design solutions to meet not only technical requirements but also to accomplish the client\u2019s mission to empower students.&nbsp;<\/span><\/p>\n\n\n\n<div style=\"height:52px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Overview EDMO partnered with a Phoenix-based non-profit knowledge-sharing platform renowned for bridging the gap between educators and valuable resources like scholarships, grants, and course specializations. Its objective is to enhance transfer and conversion rates by more than 30% &amp; 50%, respectively, thereby empowering both educators and students with crucial information. By partnering with EDMO, the [&hellip;]<\/p>\n","protected":false},"author":38,"featured_media":25291,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","two_page_speed":[],"footnotes":""},"categories":[1051,4],"tags":[],"class_list":["post-19472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-study-abroad"],"acf":[],"modified_by":"Anjali Mishra","_links":{"self":[{"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/posts\/19472","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/comments?post=19472"}],"version-history":[{"count":15,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/posts\/19472\/revisions"}],"predecessor-version":[{"id":23632,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/posts\/19472\/revisions\/23632"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/media\/25291"}],"wp:attachment":[{"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/media?parent=19472"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/categories?post=19472"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/tags?post=19472"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}