{"id":19449,"date":"2025-01-28T11:23:13","date_gmt":"2025-01-28T11:23:13","guid":{"rendered":"https:\/\/goedmo.com\/blog?p=19449"},"modified":"2026-02-17T13:38:06","modified_gmt":"2026-02-17T13:38:06","slug":"revolutionizing-student-support-for-a-premier-ny-institution-with-edmos-ai-chatbot","status":"publish","type":"post","link":"https:\/\/goedmo.com\/blog\/revolutionizing-student-support-for-a-premier-ny-institution-with-edmos-ai-chatbot\/","title":{"rendered":"Manhattan-based University resolves 58% of Student Inquiries with EDMO\u2019s Student Copilot"},"content":{"rendered":"\n

EDMO<\/span><\/a>, an AI-powered enrollment solutions provider, partnered with a Manhattan-based university to streamline student support operations & bring a much-needed respite to the campus communication channels.<\/span><\/p>\n\n\n\n

Two years <\/span>on, EDMO\u2019s Student Copilot<\/em> has delivered<\/span> transformative results for the grand old institution. The deployment has significantly enhanced staff operational efficiency & slashed inquiry response time from <\/span>26+hours to less than a second<\/b>.<\/span><\/p>\n\n\n\n

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Effectively, it has deflected the burden on advisors, addressing 58% of student inquiries & encompassing over thousands of students.<\/span><\/p>\n\n\n\n

Among all queries, students most frequently asked about visa & immigration requirements, including SEVIS IDs, transfer processes, documentation requirements, OPT and CPT applications, EAD renewals, financial aid and scholarships, student visa status, and more.<\/span><\/p>\n\n\n\n

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  • Visa & Immigration:<\/b> This is the most popular topic among students, with hundreds of direct selections for “Student Visa and Immigration.”<\/span>
    <\/span><\/li>\n\n\n\n
  • Admissions & Support:<\/b> Next in line, \u201cAdmissions,” “Support Services,” and “Financial Aid” attracted many student inquiries.<\/span>
    <\/span><\/li>\n\n\n\n
  • Transactional Requests:<\/b> Many users also looked for “Book a Zoom appointment” or “Contact Us” information, suggesting they use Student Copilot as a bridge to human advisors.<\/span><\/li>\n<\/ul>\n\n\n\n

    Challenges and Goals<\/b><\/h2>\n\n\n\n

    The university\u2019s Office of Global Services (OGS) faced several ordeals in managing a high volume of repetitive queries while ensuring quick, effective service. They needed an automated solution to handle routine questions independently while escalating complex issues to staff, striking a balance between automation and personalized support.<\/span><\/p>\n\n\n\n

    Choosing EDMO<\/b><\/h2>\n\n\n\n

    EDMO\u2019s expertise in automated student engagement solutions aligned with the university\u2019s end goals and resulted in a collaboration. Familiarity with EDMO\u2019s offerings led to a partnership that aimed to streamline operations, enhance the student experience, and reduce staff workload.<\/span><\/p>\n\n\n\n

    Student Copilot<\/b> is an AI-powered, student-facing omnichannel chatbot designed for universities and higher education institutions that delivers real-time application updates, answers queries instantly, and guides students through the entire admissions journey across voice, SMS, and WhatsApp. It helps boost engagement, increase enrollment yield, & reduce administrative load. <\/span><\/p>\n\n\n\n

      \n
    • Omnichannel Communication<\/b>: Supports conversations across WhatsApp, SMS, voice, and web.\u00a0<\/span><\/li>\n\n\n\n
    • Personalized Guidance<\/b>: Responds based on where a student is in the application process, keeping interactions relevant and timely.<\/span><\/li>\n\n\n\n
    • Automated Inquiry Management: <\/b>Manages incoming student questions at any time, reducing manual follow-ups for advisors.<\/span><\/li>\n<\/ul>\n\n\n\n

      Implementation and Customization<\/b><\/h2>\n\n\n\n

      Student Copilot is tailored to integrate with the university\u2019s systems, including its ID and internal record-keeping proc<\/span>esses. Accessibility was a key focus, ensuring ADA compliance and seamless branding. A pilot phase tested the bot with a small user group, allowing the university and EDMO to refine its features before scaling. <\/span><\/p>\n\n\n\n

      Key Features and Functionalities<\/b><\/h2>\n\n\n\n
        \n
      • Real-Time Interaction<\/b>: Student Copilot handled routine inquiries efficiently, escalating complex issues to human advisors, including common questions about Visa and International student complexities.\u00a0<\/span><\/li>\n\n\n\n
      • Auto-Generated Transcripts<\/b>: Seamless integration with the university\u2019s systems ensured accurate record-keeping.<\/span><\/li>\n\n\n\n
      • Contextual Memory<\/b>: Enabled smooth conversational flow for a more human-like experience.<\/span><\/li>\n\n\n\n
      • Restricted Data Sources<\/b>: Provided accurate, vetted answers from the university\u2019s approved resources.<\/span><\/li>\n<\/ul>\n\n\n\n

        Results<\/b><\/h2>\n\n\n\n

        Six months post-launch, Student Copilot has become integral to the Manhattan-based university\u2019s student support process, resolving inquiries in seconds and helping staff focus on higher-level tasks. It also enabled them to analyze top student concerns and improve information delivery, creating a more efficient and responsive system.<\/span><\/p>\n\n\n\n

        “We\u2019re proud to have collaborated with the university to develop an AI chatbot that doesn\u2019t just respond to inquiries but truly enhances the student experience. By combining cutting-edge technology with its commitment to excellence, we\u2019ve delivered a solution that modernizes engagement while upholding the highest standards of service.”<\/span><\/i> – Ashish Fernando, Founder and CEO, EDMO<\/i><\/b>.<\/span><\/p>\n\n\n\n

         <\/p>\n","protected":false},"excerpt":{"rendered":"

        EDMO, an AI-powered enrollment solutions provider, partnered with a Manhattan-based university to streamline student support operations & bring a much-needed respite to the campus communication channels. Two years on, EDMO\u2019s Student Copilot has delivered transformative results for the grand old institution. The deployment has significantly enhanced staff operational efficiency & slashed inquiry response time from 26+hours to less […]<\/p>\n","protected":false},"author":38,"featured_media":25220,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","two_page_speed":[],"footnotes":""},"categories":[1051],"tags":[],"class_list":["post-19449","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"modified_by":"Anjali Mishra","_links":{"self":[{"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/posts\/19449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/comments?post=19449"}],"version-history":[{"count":14,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/posts\/19449\/revisions"}],"predecessor-version":[{"id":25221,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/posts\/19449\/revisions\/25221"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/media\/25220"}],"wp:attachment":[{"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/media?parent=19449"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/categories?post=19449"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/goedmo.com\/blog\/wp-json\/wp\/v2\/tags?post=19449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}